• ByeSpies provides the VPN and/or Encrypted Mail service through subscription that implies periodic payment. This subscription will be automatically renewed unless is cancelled by the user.
  • Money refunds are only possible in the following cases:
    • The malfunctioning of the service for a long time and for reasons attributable to ByeSpies.
    • The impossibility, by the user, to configure the VPN service on the device or operating system. If the user has managed to connect and use the VPN service for more than 12 hours, it shall be deemed to at least work on one of your devices, and not be entitled to refund.
    • If the user cannot access his webmail account from any device or OS.
  • If a user is in one of these cases, he can request a refund by writing an email to info@byespies.com, stating the cause of the request.
  • In any case, ByeSpies just refund the cost of last payment.